How can I track my order?
Once your order has been shipped, purdypetals.co will send you a shipping confirmation email and tracking number.
Can I modify or cancel my order?
An order cannot be modified or canceled once placed as orders are pulled into our shipping system and scheduled specifically with the inventory in the order for our shipping team to pick and ship as quickly as possible.
Our system is not able to add inventory to an existing order. A new, separate order needs to be placed.
What should I do if I am missing an item from my order?
We are so sorry that an item was missing from your order!
If an item is listed on your packing slip and is not inside your package, please contact customer service with the name of the missing item and a photo of your packing slip so we can get this sorted out for you right away!
When can I expect my order to arrive?
After we process your parcel, please allow 3-4 working days for delivery
What is shipping carrier used?
Parcels are posted via PosLaju Malaysia
Do you ship internationally?
Sorry, for the time being, we do not ship our products internationally
I entered an incorrect billing address!
If your shipping address is correct, there is no need to worry! After an order has been successfully placed, for the security of our customers, we do not edit or touch the billing address. An incorrect billing address will have no effect on you receiving your order.
What is your return policy?
Sorry, all items purchased via purdypetals are final. We do not accept returns of products. If you need help regarding your products please kindly email us at hellopurdypetals@gmail.com